General Terms and Conditions

§ 1 Validity, definitions of terms

(1) PATLITE Europe GmbH, Graf-Landsberg-Str. 3-5, 41460 Neuss, Germany, Germany (hereinafter: “we” or “PATLITE Europe Online Shop”) operates an online shop for goods on the website https://shop.patlite.eu. The following general terms and conditions apply to all services between us and our customers (hereinafter: “customer” or “you”) in the version valid at the time of the order, unless otherwise expressly agreed. (2) “Consumer” within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity. “Entrepreneur” is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity, whereby a partnership with legal capacity is a partnership that is endowed with the ability to acquire rights and incur liabilities.

§ 2 Conclusion of the contracts, storage of the contract text

(1) The following provisions on the conclusion of contracts apply to orders placed via our online shop at https://shop.patlite.eu. (2 ) Our product presentations on the Internet are non-binding and do not not a binding offer to conclude a contract. (3 ) The following regulations apply when an order is received in our online shop: The customer submits a binding contractual offer, by successfully completing the order procedure provided in our online shop. The order is placed in the following steps:

1. Selection of the desired goods,
2. Add the products by clicking on the corresponding button (e.g. “Add to basket”, “Add to shopping bag” or similar).e.g. “Add to shopping basket”, “Add to shopping bag” or similar),
3. Check the details in the shopping basket,
4. Call up the order overview by clicking on the corresponding button (e.g. “Proceed to checkout”, “Proceed to payment”, “Go to order overview” or similar),
5. Entry/verification of address and contact details, selection of payment method, confirmation of the general terms and conditions and cancellation policy,
6. If the agreed quality of the goods deviates from their usual quality and conditions of use, Confirmation of a negative quality agreement,
7. Conclusion of the order by pressing the ” Buy now ” button. This constitutes your binding order.
8. The contract is concluded by sending an order confirmation to the e-mail address provided within three working days .

(4) If the contract is concluded, the contract is concluded with PATLITE Europe GmbH, Graf-Landsberg-Str. 3-5, 41460 Neuss, Germany. (5) Before ordering, the contract data can be printed out or saved electronically using the browser’s print function. The order is processed and all information required in connection with the conclusion of the contract, in particular the order data, the General Terms and Conditions and the cancellation policy, is sent by email after you have placed the order, partly automatically. We do not save the contract text after the contract has been concluded. (6) Input errors can be corrected using the usual keyboard, mouse and browser functions (e.g. the browser’s “back button”). They can also be corrected by cancelling the order process prematurely, closing the browser window and repeating the process. (7) The order is processed and all information required in connection with the conclusion of the contract is sent by email, partly automatically. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.

§ 3 Subject matter of the contract and essential characteristics of the products

(1 ) The subject matter of the contract is our online shop:

1. The sale of goods. The specific goods on offer can be found on our product pages.

(2) The essential characteristics of the goods can be found in the item description. If the agreed quality of the goods deviates from their usual quality and conditions of use, is expressly indicated in the item description (negative quality agreement). Insofar as the customer has given his express consent to the negative quality deviation, this defines the subject matter of the contract.

§ 4 Prices, shipping costs and delivery

(1) The prices quoted in the respective offers as well as the shipping costs are total prices and include all price components including all applicable taxes. (2) The respective purchase price must be paid before delivery of the product (advance payment), unless we expressly offer purchase on account. The payment methods available to you are shown under a correspondingly labelled button in the online shop or in the respective offer.shop or in the respective offer . Unless otherwise stated in the individual payment methods , payment claims are due for payment immediately. (3) In the case of purchase on account , the minimum order valuefor this payment method is EUR 500 . (4) In addition to the prices stated , shipping costs may be incurred for the delivery of products, unless the respective item is labelled as free of shipping costs . The shipping costs will be clearly communicated to you on the offers, if applicable inthe shopping basket system and on the order overview. (5) All products offered are, unless clearly stated otherwise in the product description , ready for dispatch immediately (delivery time expected to be 3 working days) after receipt of payment or after receipt of the order in the case of purchase on account). (6) The following delivery area restrictions apply: Delivery is made to the following countries: Andorra, Germany, Denmark, Estonia, Finland, France, Greece, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom, Cyprus, Austria.

§ 5 Right of retention, retention of title

(1) You may only exercise a right of retention to the extent that it concerns claims from the same contractual relationship. (2) The goods shall remain our property until the purchase price has been paid in full.

§ 6 Right of cancellation

As a consumer, you have a right of withdrawal. This is governed by our Cancellation policy.

§ 7 Contract language

The contract language is exclusively German.

§ 8 Liability

(1) Subject to the following exceptions , our liability for breaches of contractual obligations as well as from unauthorised action is limited to intent or gross negligence. (2) We shall be liable without limitation in the event of slight negligence in the event of injury to life injury to life, limb or health or in the event of a breach of a material contractual obligation . If we are in default of performance due to slight negligence, if performance has become impossible or if we have breached a material contractual obligation, the liability for property damage and financial loss resulting and financial losses is limited to the foreseeable damagetypical for the contract. An essential contractual obligation is an obligation whose fulfilment the fulfilment of which makes the proper performance of the contract possible in the first place, the breach of which jeopardises the achievement of the purpose of the contract and on the fulfilment of which you may regularly rely. This includes in particular our obligation to take action and fulfilment of the contractually owed service, which in § 3 is described.

§ 9 Warranty/Customer Service

(1) The warranty shall be governed by the statutory provisions. (2 ) For entrepreneurs , the warranty period for delivered goods is 12 months. (3) As a consumer , you are requested to check the item/digital goods or the service provided for completeness immediately upon fulfillment of the contract, obvious defects and transport damage and to notify us and the notify us and the carrier of any complaints as soon as possible. If you fail to do so, this will of course have no effect on your statutory warranty claims. (4) Our customer service for questions, complaints and objections is available Mon.Fri. from 08-16 hrs by e-mail: info@patlite.eu and/or telephone: +49 2131 12557-33.

§ 10 Final provisions/dispute resolution

(1) German law shall apply. This choice of law shall only apply to consumers the protection afforded by mandatory provisions of the law of the state of the consumer ‘s of the consumer ‘s habitual residence (principle of favourability). (2) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply. (3) If the customer is a merchant, a legal entity under public law or a special fund under public law, place of jurisdiction for all disputes arising from contractual relationships between the between the customer and the provider is the registered office of the provider. (4) Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die du unter https://ec.europa.eu/consumers/odr findest. Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.